If the app does not detect the ORPHE CORE when you bring the ORPHE CORE close to the smartphone, try the following troubleshooting:

Turn on/off the Bluetooth function of your smartphone

Restart the app

Wake ORPHE CORE from the sleep

Fully charge the ORPHE CORE

Reset the ORPHE CORE

If you have tried these steps and the problem persists, please contact the Support team

In addition, when using ORPHE CORE 1.0, it has been confirmed that some ORPHE CORE modules may not be able to connect if they were left uncharged for a long time. In this case, please contact the Support team


The connection between ORPHE CORE and the app is lost